Xtra treats customers like fools

In case you didn't know or realise Telecom's Xtra is releasing a new email service called Bubble, and here was me thinking that was the name of Michael Jackson's monkey.

Today I had to help my parents at their business who were struggling with their business email, unable to send or recieve any emails. i had heard about some sort of fuss in the news but to be fair hadn't take much notice because, well…I don't use Xtra, and thus i don't care. I care now. Working on the three help desk principles I learned many a moon ago. There are always three questions to ask when resolving tech problems and these question usually lead you directly to the solution which is invariably the C2K interface (Chair to Keyboard) Question One, Did it work yesterday?, well it turns out that it didn't work then or even a couple of days ago, on to question two, Did you fuck about with it? A resounding no…..damn this is looking hard, best leave Question three unasked, Are you a moron?. Right that leaves it a Xtra problem.

So, I checked all of their settings just in case they lied and they hadn't changed at all, so I browsed to Xtra to check just on the off hand that I had something wrong (very unlikely) and found that instead of the usual settings for the pop server and smtp server we now have these settings:

Here are the basic server settings for Yahoo!Xtra Pro Mail:

Incoming Mail (POP3) Server: pop3.xtra.co.nz (Use SSL, port: 995)
Outgoing Mail (SMTP) Server: send.xtra.co.nz (Use SSL, port: 465, use authentication)
Account Name/Login Name: Your Xtra Mail ID (your email address with the "@xtra.co.nz")
Email Address: Your Xtra Mail address (e.g., [email protected])
Password: Your Xtra Mail password

Xtra in their fricken wisdom have decided to unilaterally depart from the convention of every ISP known to man and change not only the port numbers from the default ports (25 and 110) for these services but to also change the smtp server name from smtp.xtra.co.nz to send.xtra.co.nz. Fuckers!!! That just wasted a good portion of my time negotiating traffic and parking.

And they wonder why the great unwashed who make up the vast majority of their customers are complaining. This confirms that by and large Xtra's customers are too dumb to know any better about using Xtra and that Xtra knows this to be true and thus takes advantage of it.