Pacific Blue will learn that pissing off bloggers wives isn't wise

Pacific Blue SucksMrs Whaleoil is mad, mad as hell here is her story.

I will try to keep this short as it is a very long story.

I flew Pacific Blue the last weekend of February this year to Wellington to celebrate 30 years of friendship with a very special childhood friend.

I chose Pacific blue to save money. I booked early and purchased a Blue Saver $118 return from Auckland.

It was all done on line which was very convenient and the prompt e-mail response was impressive.

I was very pleased.

Unfortunately this was NOT a taste of what was to come.

The morning I left I packed my luggage, got in the taxi and on arrival went straight to the counter and checked in my luggage. At no point was my large bag unattended.

Once in Wellington I got straight into my friends car and we headed out to her bach.

Once there I opened the closed zipper pocket on the side of my large bag ( the one that had been checked in and inside the hold of the plane ) to give her her wrapped gift and the one for her daughter.

They were gone as were my Mac cord for the laptop that I had taken on as my hand luggage ( thankfully ) and the battery charger for my digital camera that also ( thankfully ) had been in my hand luggage.

Cords may not seem much at first glance but when I had to order their replacements the bill totalled a few dollars shy of $400.

My trip to Wellington had now cost me $518.

No worries I thought. I will contact Pacific Blue as soon as the weekend is over and let them know that they have a thief operating in the luggage handling area of either Wellington or Auckland. I am sure they will want to prevent this happening again and will compensate me for my loss.

Many phone calls, e-mails and a couple of faxs and two trips to a JP later, I finally got a result a few days ago this May.

Yes that’s right. The items were stolen end of February and I got a result towards the end of May.

No cash compensation at all. Apparently I had only 21 days to fill in the form and the fact that it wasn’t sent to me until two months had passed was not taken into consideration.

When I asked them why they had wasted my time? ie sent the forms to me after the 21 days had already elapsed and THEN returned them to me asking me to send them yet again but this time with for a JP stamp in addition to the signature ( a requirement in Australia to which the form was sent but not NZ)

They gave me the below reasons. (The ‘offer’ they are referring to is a free flight this year sometime.)

[quote]I would like take this opportunity to bring to your attention further Terms and Conditions agreed to at the time of booking which relate specifically to the offer sent.

14.5 All Bookings: The Carrier does not accept the following items as Registered Baggage and does not accept liability for their loss or damage unless the items are identified to the Carrier and it has, in its absolute discretion, given its written acceptance for carriage and
accepted liability in writing for their loss or damage:

(a) Cash, credit cards, deeds, passports and other travel documents, securities, business documents or other valuable documents;

(b) Jewellery, antiques, precious metals or similar valuable items;

(c) Any item of a delicate, fragile or brittle nature eg. glassware,sports equipment, musical instruments;

(d) Any item of a perishable nature eg. seafood;

(e) Medicines;

(f) Electrical or electronic components eg. computers, cameras;

(g) Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by air.

Any acceptance by the Carrier pursuant to this clause 14.5 is issued
subject to clause 11 and 14 – 19.

In addition to this information, with reference to the contact you made with Pacific Blue and Virgin Blue via our Baggage Blues, Guest Contact Centre and Guest Relations Department, you alleged in several conversations which were noted that the items were missing from your baggage as a result of alleged theft.

If you still feel that your items have been stolen andwish to take this matter further, please contact your local police department and complete the relevant paperwork pertaining to this alleged theft which can then be forwarded to our Security Department for internal investigation.

Once a police report has been completed, please forward a copy to the Virgin Blue/Pacific Blue Security Department;

Virgin Blue Security Department
PO Box 1034
Spring Hill, Qld 4004[/quote]

I was also informed that they do not compensate for theft, only missing items.

On one of my many phone calls I had been told to say the items were ‘missing’ so that I would be eligible for compensation. I had done that but as you can see it made no difference at all as A) I was not given a form to fill in until 21 days had passed and B) They knew full well that my items were not covered by their policy anyway.

I did everything I could to inform them promptly ringing them as soon as I was back in Auckland.

Even if they had promptly responded to me and sent me a form the odds of success were very low because the form was posted from Australia and my reply was apparently forwarded from NZ HQ to Australia.

Since I had to visit a JP in addition the chance of it all being completed within 21 days was not good.

Secondly even though I told them what the items stolen were I was not told that I had no chance of success as they were not covered, A) because they don’t compensate for theft and B) If they were ‘ missing’ then they don’t cover cords for electrical items such as computers or digital cameras.

So I have learnt a valuable lesson, one that I want to share with you all.

Fly Pacific Blue at your peril.

I suggest that you fly ANY other airline in FIRST CLASS ,as at least then you get some enjoyment out of your $518.

Remember that when you fly Pacific Blue you are dealing with Australia and NZ and that neither side will take responsibility for what the other side says.

Expect to be given the run around and for no one to know what to do except to say ‘ sorry we understand your frustration and here is a free flight to make you feel better for your loss.

Well I told them to shove their free flight up their backsides ( but more politely than that) Why would I want to fly with them again.?The thief is still working for them and they won’t compensate me when he/she has a rifle through my next lot of luggage.

I believe their strategy was to delay delay delay , in the hope that I would give up and go away and that a free flight would shut me up.

Well…no. It has just made me more angry. I now have a personal vendetta against Pacific Blue.

I tell everyone I meet not to fly them and why.

I think I will hand out fliers at the airport next to warn passengers of the dangers of flying with them.

Please pass on this article to everyone you know. Tell a friend, tell your family, tell a reporter.

I could not afford to lose that $400. The equipment was used for my internet based business and it put me out of action for an entire week as I could not take photos of my products without the battery charger or write and list my ads on my laptop. That is $400 worth of stock I can no longer buy.

Yes I am mad. I am bloody furious.

The worst part was my friend giving me a lovely gift and me not being able to give her hers. Pacific Blue stole that moment too.

CC: Richard Branson

Please feel free now to make suggestions how Pacific Blue can best make compensations and recompense.

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