Jetstar – Stick a fork in them, they're done

It can’t get much worse for them. Major headlines in every NZ news outlet for all the wrong reasons, and all because they dared a customer to go to the press. Now their competitors are picking over the corpse and making headlines at their expense.

I reckon this turkey is well basted now and the brand is rooted.

Latest headlines;

The Northern Star, Australia – Jetstar customers left up in the air

JETSTAR customers seeking refunds for tickets on the cancelled Ballina-Melbourne route are furious they will have to wait up to six weeks to get their money back.

Goldcoast.com.au – Anger over Jetstar triple cancellation

AFTER three flight cancellations in less than 24 hours, a group of angry Jetstar passengers who were trying to get to Sydney yesterday have nicknamed the airline ‘Jokestar’.

More than 200 Jetstar passengers were due to leave Gold Coast Airport on Sunday night when the flight was cancelled because of a faulty public address system.

The NZ Herald – Air NZ offers $50 fares for stranded Jetstar passengers

Frustrated Jetstar passengers are to be offered $50 airfares by a competitor.

Air New Zealand announced today it would offer the $50 one-way fares to Jetstar customers left stranded by the airline’s 30-minute check-in policy or delayed by more than two hours.

Stuff.co.nz  – $50 fares for stranded Jetstar passengers

Frustrated Jetstar passengers are to be offered $50 airfares by a competitor.

Air New Zealand announced today it would offer the $50 one-way fares to Jetstar customers left stranded by the airline’s 30-minute check-in policy or delayed by more than two hours.

The offer comes after a horror start for Jetstar’s operation in New Zealand, in which half of the airline’s domestic services departed more than an hour late.

A storm also erupted after Auckland rugby fans booked on a flight to Wellington for the All Black test on Saturday were left behind.

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