McAfee Service Fail

A friend of mine? have been trying to renew his McAfee anti virus for days via the NZ site, it has been down.
He has called? the office number given 0800 508 333. Apparently it is the NZ office for sales, the line just goes or says that the office is not open, at 10 am!
Maybe McAfee thinks this is Customer Service, certainly it is a bit different but definitely a service fail.
Has anyone else experienced this?