Jetstar – Still Not Mates

As regular readers will know Jetstar are NOT Mates. Jetstar are the worst company in new Zealand for customer service. Last night on Close Up,?apart from Mark Sainsbury being one of the world?s worst interviewers and almost letting the CEO get away with it, he finally got the CEO of Jetstar to admit that his apology to two disabled people was not because Jetstar treated them like outcasts, but because they weren?t aware that Jetstar?s policy is to treat them like outcasts.

Where Jetstar failed he said, was that they weren?t told that they would be treated like shit.

The story also plays out in the Dompost this morning.

Jetstar’s treatment of two high-profile disabled campaigners has been condemned as unacceptable by Disability Issues Minister Tariana Turia.

Tanya Black and Dan Buckingham ? presenters of TVNZ disability show Attitude ? had been due to fly from Auckland to Wellington yesterday morning but were not allowed on to their aircraft after they were told they each needed to fly with their own caregiver.

After an embarrassing standoff of 20 minutes or more, they ditched Jetstar and bought new tickets to Wellington on Air New Zealand.

Jetstar told The Dominion Post it would be apologising, and refunding their fares. It confirmed part of the airline’s concern was about how they might get to the toilet on the hour-long flight.

If their apology is anything like the one given on Close Up last night they should be told to stick it.

So does Trevor Mallard have a “carer” when he flies Air NZ? If so is the taxpayer picking up the tab?

 

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